Frequently Asked Questions
General Auto Repair
We offer a comprehensive range of repair services including engine diagnostics, brake repair, AC service, suspension and steering work, battery replacement, electrical diagnostics, and full mechanical repairs. Our ASE-certified technicians use advanced tools to ensure your vehicle is diagnosed accurately and repaired with top-quality parts.
Repair times vary based on the service and severity of the issue. For example, a brake pad replacement might take a few hours, while a major engine repair can take a day or two. Once we inspect your vehicle, we provide a detailed timeline and keep you informed throughout the process.
We use both OEM (Original Equipment Manufacturer) and high-quality aftermarket parts, depending on your vehicle and budget. If you have a preference, we’ll gladly discuss the options and help you make the right choice for performance and longevity.
Our standard labor rate varies depending on the complexity of the job, but it typically ranges between $85–$150 per hour. We’ll always provide you with a clear labor breakdown on your estimate before starting any repairs. For larger jobs, we may offer bundled labor pricing to help you save.
Automotive labor involves more than just turning a wrench — we factor in diagnostics, disassembly, tool use, safety procedures, and reassembly. Even tasks that seem simple, like replacing a battery, often involve systems that need resetting or testing afterward.
It depends on your vehicle and the oil type. Standard oil typically requires a change every 3,000 to 5,000 miles, while synthetic oil can last 7,500 to 10,000 miles. We recommend checking your owner's manual or asking our technicians — we keep track for you after each visit.
We stock a variety of high-quality oils including synthetic, synthetic blends, and conventional oil. Our team selects the oil grade and brand recommended by your vehicle’s manufacturer to ensure peak performance and warranty protection.
Yes. Every oil change includes an oil light reset, fluid top-off, tire pressure check, and a basic visual inspection to ensure your vehicle leaves in excellent condition.
Common signs include warm air from vents, loud noises when the AC is running, or the AC not turning on at all. If your compressor seizes or leaks, it can impact the entire system, so early diagnosis is key to preventing more expensive repairs.
Depending on your make and model, compressor replacement can range from $600 to $1,400, including parts and labor. We’ll give you an exact quote after inspecting the system.
Yes, we offer full AC recharge services using R-134a or R-1234yf refrigerants. We also check for leaks, inspect the system, and test performance after the recharge to ensure you're cooling properly.
Most serpentine belts last between 50,000–100,000 miles. Timing belts, which are more critical, may need replacement every 60,000–100,000 miles depending on the manufacturer. We inspect belts for cracks, fraying, or noise during routine service.
A worn belt can snap unexpectedly, leading to loss of power steering, AC, or even engine failure. A broken timing belt, in particular, can cause catastrophic engine damage. It’s always best to replace them proactively.
For most vehicles, a serpentine belt replacement takes 30–60 minutes. Timing belts, which are more complex, may take 4–6 hours depending on your engine layout.
Yes, but we recommend caution. While we’re happy to install your parts, we can’t offer our usual warranty on labor if the part fails. We’ll inspect your parts beforehand to confirm fitment and safety.
Look for slow cranking, dim lights, electrical glitches, or the battery warning light on your dashboard. If your vehicle struggles to start or randomly dies, it’s time for a battery test — which we provide for free.
Yes, in most cases. We stock batteries for common vehicles and can have specialty batteries delivered within the same day. Installation typically takes under 30 minutes.
Most batteries last 3–5 years depending on usage, climate, and driving habits. In hot climates like Texas, they may wear out faster. We recommend testing it annually after 2 years.
Squeaking, grinding, vibration, or longer stopping distances are clear signs. If your brake warning light comes on, or if your pedal feels soft, have them inspected immediately.
A full brake job (pads and rotors) typically ranges from $250–$500 per axle depending on your vehicle. We always inspect your brakes and provide an estimate before recommending service.
We’ll measure your rotors during the inspection. If they’re within safe specs, we may resurface them. If they’re too thin or warped, we’ll recommend replacement to maintain safety and performance.
hat light can mean dozens of things — from a loose gas cap to a failing sensor or internal engine issue. We use advanced diagnostics to pinpoint the exact cause and explain it in plain English before doing any repairs.
Yes, a diagnostic fee covers the time and tools used to test your vehicle (usually $50–$120). If you proceed with repairs, we often apply this fee toward the final bill.
It could be either, or both. Worn tires, unbalanced wheels, bad alignment, or worn-out suspension components can cause vibrations. We’ll inspect your steering and suspension system and road test the car to identify the root cause.
Tire rotation should be done every 5,000–7,000 miles. Regular rotation helps extend tire life, improve handling, and prevent uneven wear — which can also affect your fuel efficiency.
Yes, our technicians are fully trained in engine troubleshooting — whether it’s misfires, coolant leaks, overheating, or oil consumption. We use dealership-level scan tools to diagnose and repair engine issues accurately.
Definitely. Whether it’s a minor gasket or a failing hose, we can identify and stop leaks before they cause further damage. We also offer UV dye leak detection if the source isn’t obvious.
Our comprehensive inspections check brakes, belts, fluids, tires, suspension, battery, and more. It's perfect before a road trip, vehicle purchase, or seasonal change. You’ll get a full report with photos and recommendations.
A 4-wheel alignment usually costs around $80–$120. It ensures your wheels are set to the correct angles, which prevents tire wear, improves handling, and enhances fuel economy.
Yes. Noises often come from worn bushings, shocks, or ball joints. We’ll lift your vehicle, check all suspension components, and recommend only what’s needed.
Signs include dim lights, battery draining, or the alternator warning light. We test your charging system to confirm whether the alternator, battery, or voltage regulator is to blame.
A modern tune-up may include spark plug replacement, air/fuel filter changes, coil testing, and software updates. We tailor it based on your car’s age, mileage, and maintenance history.
Yes! Most of our repairs come with a 12-month/12,000-mile warranty on parts and labor. Some components may have extended manufacturer warranties — we’ll always let you know what applies to your repair.
Collision Repair & Insurance
Your safety comes first—make sure everyone is okay and call emergency services if needed. Then, document the scene with photos and exchange information with the other party. Once safe, contact us to arrange towing (if required) and start your damage assessment. We’ll help guide you through the repair and insurance process from the moment your vehicle arrives.
Yes, we work with reliable local towing services. If your car is undrivable after an accident, just give us a call, and we’ll coordinate the pickup and delivery directly to our facility.
Bring your vehicle to our shop or schedule a drop-off appointment. We’ll inspect the visible and hidden damage using digital tools and provide a detailed written estimate — free of charge. You’ll also get a breakdown of costs, labor, and parts involved.
Absolutely. We use computerized frame measuring systems to identify even the slightest misalignment and restore your vehicle to factory specifications. Structural integrity is critical, and we ensure every inch is addressed with precision.
Yes. We use professional paint-matching technology and high-quality paint products to ensure a seamless finish. The result? Your car looks just like it did before the accident—maybe even better!
You have the legal right to choose your repair shop. While insurance companies may suggest “preferred” providers, you can always bring your vehicle to us. We’ll work directly with your insurer to make sure your claim is honored.
That depends on the extent of damage. Minor repairs may take 2–3 days, while more significant bodywork or frame repairs can take 1–2 weeks. We’ll provide a timeline estimate and keep you updated throughout the process.
Yes! We handle everything from claim submission to negotiation with the adjuster. We want the experience to be stress-free, so you don’t have to chase paperwork or sit on hold with your insurance provider.
We can help arrange a rental car while your vehicle is in the shop, especially if your insurance policy includes rental coverage. We also partner with local rental providers for discounted rates.
Yes. We don’t just fix what’s visible — we restore all systems (frame, suspension, electronics) to factory standards, ensuring both safety and performance. We test everything before returning your car.
Sometimes, hidden damage is uncovered once we begin dismantling. If that happens, we stop work, document the findings, notify you immediately, and coordinate with your insurance for approval of the added work.
Yes, but we recommend waiting at least 2–3 days before washing to allow the paint to fully cure. Avoid commercial washes with high-pressure hoses and stick to a gentle hand wash for the first week.
No, as long as the repair shop follows OEM-approved processes and uses quality parts, your factory warranty will not be voided. We also offer our own repair warranty on bodywork and paint.
Absolutely. If the damage is minor or you're worried about increased premiums, we can work with you on out-of-pocket repair options and even break payments up with Snap Financing.
Please bring your insurance info, claim number (if applicable), keys, and any related documents. If you’re using a rental, we’ll also help coordinate pickup or drop-off from our shop.
Yes. Our body repair specialists are I-CAR and ASE certified, which means they’ve been trained to repair your vehicle using the latest safety and quality standards.
Yes, we’re equipped to work on modern aluminum-body vehicles, including Ford F-150s and luxury brands. Aluminum requires specific tools and knowledge — and we’ve got both.
Definitely. We’ll keep you informed with regular status updates by phone, text, or email, based on your preference.
Once repairs are done, we perform a final inspection, clean your car inside and out, and go over all work with you in detail. You’ll receive a warranty and a printed summary of the repair for your records.
Appointments & Scheduling
Once your appointment is scheduled, we’ll send a confirmation and any pre-visit instructions. When you arrive, we’ll inspect your vehicle and go over the requested services before starting any work.
We often have same-day or next-day availability, especially for routine services. For more complex repairs or diagnostics, we may book a few days out — but we always try to accommodate emergencies.
No problem. Just give us a call or use the link in your confirmation email to reschedule. We appreciate at least 24 hours' notice if possible.
Yes. We’ll send a text and/or email reminder the day before your appointment so you don’t forget.
Yes, we offer early bird and after-hours drop-off options. Just let us know, and we’ll guide you through our secure key drop system.
For oil changes or tire rotations, it may take less than an hour. For diagnostics or repairs, we’ll give you a time estimate at check-in based on your vehicle’s needs.
You can book almost any service online — including diagnostics, oil changes, brake jobs, AC service, battery replacements, and even inspections. For collision repairs, we recommend calling to schedule a more detailed evaluation.
Yes! Feel free to call us or request a quote via our website before booking. We’ll give you a rough estimate based on your description, then confirm pricing after inspecting the vehicle.
We’re open Monday to Saturday. Saturday appointments are available but tend to fill quickly, so we suggest booking ahead of time.
Not at all. You can relax in our waiting area or drop off your vehicle and return when it’s ready. We’ll call or text you when the service is complete.
Yes! In fact, combining services like oil changes and tire rotations can save you time and money. Let us know what you need, and we’ll bundle it into one appointment.
For select services and within a limited range, yes — we can arrange to pick up your vehicle and return it after repairs. Contact us to check availability in your area.
We accept cash, major credit cards, debit cards, and Snap Financing. We also work directly with most insurance companies for covered repairs.
Yes, just make sure you have the keys and owner’s permission. For insurance work, additional authorization may be required from the policyholder.
Yes. After your visit, we may send a quick follow-up to ensure everything went smoothly. Your feedback helps us maintain high standards of service.
es. We maintain detailed records of all visits, so we can track your vehicle’s maintenance and help with future recommendations.
For local customers, we may be able to offer drop-off assistance depending on staff availability. Call ahead to check.
Yes. We can send you text or email reminders when it’s time for your next oil change, brake check, or seasonal maintenance.
Of course. Our friendly service advisors can connect you with a technician or answer any questions before you schedule an appointment.
Snap Financing at Crown Auto Repair & Collision
Snap Financing is a flexible payment option that allows you to get vehicle repairs now and pay over time in easy installments. With no traditional credit required, Snap looks at other factors to approve customers, making it accessible even if your credit score isn't ideal.
No. Snap Finance offers financing for customers with all types of credit histories — including no credit or less-than-perfect credit. Approval is based on factors like your income and banking history.
You can use Snap for virtually any service at our shop — engine repairs, AC servicing, brake work, suspension fixes, tire replacements, bodywork, and more. Whether it's a small job or a large one, Snap can help make it affordable.
It’s quick and simple. You can apply online through our website or directly at our shop. The application only takes a few minutes, and most applicants receive a decision instantly.
Typically, Snap offers approvals ranging from $300 to $5,000 depending on your qualifications. This can easily cover both minor and major vehicle repairs.
Payments are spread out over 12 months, but Snap also offers early payoff options. If you pay off the balance within the 100-day promotional period, you could avoid paying much of the financing fee.
This is a special feature that allows you to pay off your financing within 100 days with minimal fees. It’s like same-as-cash if completed within that period, saving you money in the long run.
Snap is upfront about its costs. You’ll see the full terms before accepting any financing, and we’re happy to explain it all in person to make sure you’re comfortable.
Snap does not usually require a large down payment. However, depending on your approval amount and service total, you may be asked to make a small initial payment at the time of service.
Immediately. Once approved, you can authorize us to begin work right away. There’s no need to wait — which is especially helpful for emergency repairs.
You can pay the difference out of pocket. For example, if Snap approves you for $1,500 and your repair is $1,800, you can pay the $300 balance yourself.
Yes. If you have remaining credit or are reapplying, you can finance additional services in the future. Just ask our team and we’ll walk you through the options.
Snap will automatically deduct payments from your bank account or card on file according to your payment plan. You’ll get reminders and can manage your account through their portal.
bsolutely. Snap can be used for both mechanical and cosmetic auto work — so if you need collision repairs, dent fixes, or paint matching, you’re covered.
Yes. Snap uses industry-standard encryption to keep your personal and financial information safe during the application process.
Snap will notify you and may apply a fee. If you're having trouble, it’s best to contact them directly. You can also talk to us — we’re here to help you find a manageable solution.
Yes. Snap’s application process is considered a soft credit check, so it won’t impact your credit score when you apply.
Yes. Snap will send you texts or emails with reminders so you never miss a due date. You can also check your payment schedule anytime via your Snap account.
At this time, Snap is our preferred partner, but we’re exploring other flexible payment solutions as well. If you have a different financing provider in mind, let us know and we’ll see if we can accommodate.
If you need urgent repairs but want to avoid a big upfront cost, Snap offers a stress-free way to get back on the road fast. Our service team can help you understand your approval terms and plan the best route forward.